At Bill Sathi, we are committed to delivering smooth and secure financial transactions. However, we understand that certain situations may require a refund. This Refund Policy outlines the conditions under which refunds are processed, ensuring full transparency and clarity.

Eligibility for Refunds

Refunds may be issued in the following cases:

• Failed Transactions – If a transaction fails due to technical issues and the amount is debited from your account.
• Duplicate Transactions – If payment is processed multiple times for the same service.
• Unauthorized Transactions – If a transaction is confirmed to be unauthorized or fraudulent.

Refund Request Process

1. Contact Support
   Email us at support@billsathi.online or use the help section in the Bill Sathi app. Provide details such as the transaction ID, date, amount, and reason for the refund request.
2. Verification
   Our team will review and verify your request. This may include validating the transaction with the relevant payment partner or service provider.
3. Processing Time
   Once approved, eligible refunds will be processed within 15–20 working days. Delays may occur depending on bank or payment gateway processing times.

Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Transactions completed successfully where the service/product has been used.
• Errors caused by incorrect details entered by the user (e.g., wrong account number or bill information).
• Requests made more than 30 days after the transaction date.

Refund Method

Refunds will be credited back to the original payment method used for the transaction (e.g., bank account or card).

Need Help?

For any questions or assistance regarding refunds, please contact us:

Email: support@billsathi.online
Phone: +91-XXXXXXXXXX

We’re here to make sure your experience with Bill Sathi remains smooth, secure, and reliable.